CAREER OBJECTIVES

Engage in a fresh opportunity with a leader in the digital media and Internet industries. I thrive on the challenge of a new opportunity to grow and develop new business markets in an emerging market context.

COMBINED BUSINESS AND TECHNOLOGY SKILLS

Combined business and technology skills include project management, product management, design, marketing, brand management, web development, and programming.

CAREER MILESTONES

Expanded my skills recently in the areas of programming, design, streaming video, and database driven website solutions
Accomplished over 8+ years of product management and consulting industry experience working at Microsoft, MSN, Bell Canada, and Netscape managing highly profitable Internet subscription services
Promoted to the position of Senior Product Manager at MSN which increased the scope of my role to include larger and more challenging products Achieved the employee of the quarter award for Q3 2004 at MSN Canada demonstrating leadership and vision, and a 20% higher growth rate for MSN Premium internet software and a 3% reduction churn
Developed the MSN worldwide product customer communication safety strategy— results include a 10% increase in customer satisfaction, 2% decrease in churn, and a measurable increase in partner satisfaction with our largest partner (Bell Canada)
Headed the Product Marketing Management of MSN subscription communication services in Canada including MSN Premium, Hotmail Extra Storage, and Microsoft Office Outlook Live— building a multi-million dollar subscription business and leading to the signing Bell Canada as a major partner
Accomplished a Masters Degree, entered the Toronto Business Development Centre Entrepreneurship program, completed Microsoft MCSE Windows Server certification

ADVANCED TECHNOLOGY SKILLS

Developed PHP, UNIX systems administration, Flash, and Streaming Video skills while marketing an Internet broadcasting platform for iPhone, Smartphone, mobile devices, and conventional web browsers
Expanded my technology and design skills in the following areas: Flash, digital media design, digital 3-D Photography, advanced web page design, Adobe CS4 Suite, advanced CSS, Adobe Illustrator, Adobe Photoshop, and page layout
Final Cut Pro video editing, Internet video and audio streaming production workflow and encoding, video editing, and original Internet video content production

CAREER ACHIEVEMENTS

Digital Media Production, Internet Broadcasting, PHP Programmer

Digital Media Producer and Project Manager (2007 - Now)
Digital video editing and video streaming solutions, Adobe CS3 Suite design, advanced web page design, server-side PHP scripting, and Linux Server administration

Product Marketing

Partnership Deal Negotiation (2003 - 2007)
Managed components of the Sympatico / MSN partnership deal negotiations reporting to a group manager at MSN to deliver technical and product information— successful signing of the Sympatico / MSN partnership resulted in MSN Canada profitability through a 5 year partnership, the first of it’s kind at MSN worldwide
Internet Subscription Services (2004 - 2006)
Directed advanced communication subscription services for Bell Canada (MSN Premium, Hotmail Plus, and Microsoft Office Outlook Live) building a multi-million dollar Canadian business— resulted in a 2% reduction in Bell Canada Internet high-speed churn and measurably higher customer satisfaction

Business Analysis

Internet Billing Product Manager (1998 - 2004)
Responsible for technical specifications and gathering business requirements writing delegating to a team of 20 marketing and technical specialists in my role as Product Manager responsible for the integration of MSN and Bell Canada’s back end billing systems— the project enabled the billing for a multi-million dollar Internet subscription services business in Canada
Lead business analyst for a team of 5 managing the business requirements for Bell Canada’s self-service web based applications and paperless billing system— Successfully met our objectives to reduce call volumes, customer service costs, and customer loyalty by applying Internet based technologies Technical Project Management
Internet Subscription Services (2000 - 2006)
Project managed and delegated work to a team of 5 localization specialists, 6 developers, and a Bell Canada partner team of 20 people in a one year project that launched MSN Premium Internet Software in Canada— shipping the product on schedule and within budget
Internet Portal Websites (2004 - 2006)
Project managed a team of 6 MSN and 5 Sympatico team members to build the Entertainment and Kids portals for the Sympatico / MSN joint portal launch (Summer 2004) — resulted in a 95% reach for Internet users in Canada for Sympatico / MSN

UNIX Server Installation and Administration

UNIX Server Installation and Administration (1997 - 1998)
Architected an email server migration plan and project managed mailbox migrations for over 2500 users at Bristol-Myer Squibb using Netscape server technology—significantly reducing the total cost of ownership and higher server up times

EMPLOYMENT HISTORY

Digital Media Producer & Project Manager • BlipBroadcast, Toronto (2008 - Now) Programmed using MySQL PHP, build video streaming websites, and produced complex digital media rich Internet destinations; including Flash
Senior Product Manager • Microsoft Network (MSN), Toronto 2004 - 2007 Managed a major partners teams and MSN product teams to develop Internet subscription and safety services as well as consumer music & video entertainment services
Product Manager • Microsoft Network (MSN), Toronto (2003 - 2004) Led a team of technical and marketing professionals creating product roadmaps and project business plans for MSN and Internet safety and subscription services
Technical Project Manager • Microsoft Network (MSN), Toronto (2000 - 2003) Launched highly profitable MSN subscription services for such products as MSN Hotmail extra storage, MSN Premium, and MSN Messenger
Designed new MSN portal advertising and informational services to significantly increase site traffic and exceeding MSN portal web site revenue targets
Business Analyst • Bell Canada, Toronto (1998 - 2000) Initiated technical requirements and business requirements that enabled customers to managed their Bell services on the Internet Identified, planned, and prioritized the product roadmap and feature for future services
Systems Engineer • Netscape Worldwide Consulting, Toronto (1997 - 1998) Installed and configured email, directory, e-commerce, and calendaring servers as a consultant for large corporate customers
Senior Webmaster • Pointcast (a division of the Globe & Mail), Toronto (1995 - 1997)

EDUCATION

Toronto Business Development Centre - Entrepreneurship Program - Toronto
Microsoft MCSE Training, Microsoft Certified Training
Server Architecture Certification, Netscape
Masters Degree (Clinical Counseling Psych.), York University
Bachelors Degree B.Sc. (Psychology), University of Toronto

EMPLOYMENT CHRONOLOGY

Consultant (Digital Media), Sensory Grid, Toronto
Senior Product Mgr., Microsoft Network (MSN), Toronto
Product Mgr., Microsoft/MSN, Seattle, Washington
Technical Project Mgr., Microsoft/MSN, Seattle, Washington
Business Analyst, Bell Canada, Toronto
Systems Engineer, Netscape Worldwide Consulting, Toronto
Senior Webmaster, Pointcast (a division of the Globe & Mail), Toronto

SKILLS OVERVIEW

***Flash Video Streaming Server
   Current [Intermediate] 4+ years

***PHP and MySQL Programming
   Current [Intermediate] 4+ years

***Adobe Photoshop and Adobe Illustrator
   Current [Expert] 8+ years

***Quicktime Streaming Server
   Current [Expert] 5+ years

***Adobe CS3 and CS4 Suites
   Current [Expect] 8+ years

***Adobe Dreamweaver
   Current [Expert] 8+ years

***UNIX Server Administration
   Current [Intermediate] 5+ years

***Windows Server Administration (MCSE)
   2 years ago [Intermediate] 3+ years

***Final Cut Pro (Non-Linear Video Editing)
   Current [Intermediate] 3+ years

***Microsoft Office
  Current [Expert] 12+ years

***Flash Websites and Flash Design 
   Current [Intermediate] 4+ years

***Product Management
   Current [Expert] 9+ years

***Technical Project Management*** 
   Current [Expert] 7+ years

***eCommerce and Internet Billing Solutions
   Current [Expert] 5+ years

***Business Analysis
   4 years ago [Expert] 6+ years

***Strategic Partnership Negotiation
   4 years ago [Intermediate] 3+ years

***Technical Sales and Solutions Development
   Current [Intermediate] 5+ years

***Website Administration and Deployment
   Current [Expert] 10+ years

***Professional Digital Photography
   Current [Intermediate] 4+ years

***Internet Graphic Design and Print Design
   Current [Expert] 10+ years

***Technical Documentation & Specification Writing
   Current [Expert] 9+ years

***Business Plan Writing and Analysis
   Current [Intermediate] 4+ years

***Internet Campaign Marketing Management
   2 years ago [Intermediate] 6+ years

***Windows (XP, Vista, Windows 7)
   Current [Expert] 12+ years

***Mac OS X 
   Current [Expert] 8+ years

***Network Administration and Architecture
   1 year ago [Expert] 10+ years

Digital Media and Creative Design Skills

Adobe Illustrator, Photoshop, Flash and the complete CS3 Suite applied in real-world contexts

Advanced website design using CSS, PHP My SQL server side scripting
3-D Virtual Tour Photography and professional digital photography
Deploying, converting , and integrating streaming video and audio content
Open source server-side application customization and template design: Joomla (CMS), Gallery 2 (CMS), Wordpress (CMS), phpMotion (YouTube clone) etc.
Unix, Linux & Darwin server installation, application installation, configuration, and administration (experience with a diverse variety of Linux Flavors: Red Hat, Centos, OSX Darwin)
Flash user interface design, Flash animation, Flash video encoding and Flash Media Server installation and configuration (Linux)

Product Management & Product Marketing Skills

Accomplished 8 years of product management and consulting industry experience working at Microsoft headquarters in Seattle Washington
Developed the MSN worldwide product customer communication safety strategy- results include a 10% increase in customer satisfaction, 2% decrease in churn, and a measurable increase in partner satisfaction with our largest partner (Bell Canada)
Headed the Product Marketing Management of MSN subscription communication services in Canada including MSN
Premium, Hotmail Extra Storage, and Microsoft Office Outlook Live- building a multi-million dollar subscription business and leading to the signing Bell Canada as a major partner
Accomplished a Masters Degree in Clinical Psychology and Microsoft MCSE Server Certification

Career Milestones

Creative, Design, Digital Media, & Internet Design

Digital Media & Internet Design

Retrained, expanded my skills, and became a digital media designer. I had the opportunity to learn Flash and ActionScript, digital video editing and streaming, the Adobe CS3 Suite, CSS web page design, PHP My SQL server-side scripting, and Linux Server administration.

Safety and Security

Guided the MSN worldwide product safety strategy- team leader for a 5 people giving direction to and product managing Internet safety products including: parental controls, anti-virus, anti-spyware, MSN safety portal- significantly contributed to MSN Canada attaining the position of best practices leader for safety strategy worldwide at MSN.

Internet Portal Websites

Project managed a team of 6 MSN and Sympatico team members to build the Entertainment and Kids portals for the Sympatico / MSN joint portal launch (Summer 2004) - resulted in a 95% reach for Internet users in Canada for Sympatico / MSN.

UNIX Server Administration & Server Installation

Architected an email server migration plan and project managed mailbox migrations for over 2500 users at Bristol-Myer Squibb using Netscape server technology-significantly reducing the total cost of ownership and higher server up times.

Internet Subscription Service Product Manageement

Project managed and delegated work to a team of 5 localization specialists, 6 developers, and a Bell Canada partner team of 20 people in a one year project that launched MSN Premium Internet Software in Canada- shipping the product on schedule and within budget.

Product Marketing Management

Partnership Deal Negotiation

Managed components of the Sympatico / MSN partnership deal negotiations reporting to a group manager at MSN to deliver technical and product information- successful signing of the Sympatico / MSN partnership resulted in MSN Canada profitability through a 5 year partnership, the first of it-s kind at MSN worldwide.

Internet Subscription Services

Directed advanced communication subscription services for Bell Canada (MSN Premium, Hotmail Plus, and Microsoft Office Outlook Live) building a multi-million dollar Canadian business- resulted in a 2% reduction in Bell Canada Internet high-speed churn and measurably higher customer satisfaction.

Business Analysis

Responsible for technical specifications and gathering business requirements writing delegating to a team of 20 marketing and technical specialists in my role as Project Manager responsible for the integration of MSN and Bell Canada-s back end billing systems- the project enabled the billing for a multi-million dollar Internet subscription services business in Canada.

Strategic Partnerships

Lead business analyst for a team of 5 managing the business requirements for Bell Canada-s self-service web based applications and paperless billing system- Successfully met our objectives to reduce call volumes, customer service costs, and customer loyalty by applying Internet based technologies.

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